Solution Properties Solution ID: 220924660108582 Last Modified Date: Mon Nov 21 17:54:25 UTC 2022 Taxonomy Path: Category//Performance//Environment//Mobile app Author: [email protected]

Can all users access a shared Remote Data Access company file on the server? Description Cause Resolution When using Remote Data Access, each user must open their own local copy of the shared company data file How do I download a company file shared with Remote Data Access (formerly Sage Drive)? If a second user opens the same file saved on a server, they will get the error “This shared company is already open”, then “Another user is currently working with this company on this computer. Please wait for the other user to stop using this company and try again” If you want to keep only one copy of the company file on a server for all users and no one needs to access the company file outside of the office, then you should stop sharing remotely the file with RDA and switch to a local sharing over the LAN How do I use the multi-user mode? If you want to keep using the server with RDA, you can duplicate the data file on the server (both the SAI file and the SAJ folder) Each user must open a different instance of the company data file Steps to duplicate Related Solutions