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Sage 100 Package Tracking link isn't working

Created on  | Last modified on 

Summary

The Tracking Number lookup fails in Sage 100 when users attempt to select a tracking number. The system opens a web page and returns “Connection timed out – Error code 522.”

Resolution

Sage is currently reviewing this issue.

Known Issue ID 119430

NOTE:

Reports indicate this issue happens on versions 2025 and below.

Workaround:

Use the following workaround until this issue is resolved.  Copy + Paste the URL below in your browser and replace %s with your package ID.   

 www.google.com/search?q=package+track+%s

Steps to duplicate

Steps to Reproduce

  1. Log in to Sage 100.
  2. Go to either:  AR > Invoice History Inquiry > Tracking, or Shipping Data Entry > Tracking.
  3. Enter a valid tracking number (example: 510952368468).
  4. Submit the tracking number.
  5. note error: “Connection timed out – Error code 522.”