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Error: "An error occurred sending the email MAPI result code 14"

Created on  | Last modified on 

Summary

How to resolve the error: "An error occurred sending the email MAPI result code 14" when sending emails from Sage 50 Accounting.

Cause

A Microsoft Windows update broke the MAPI connection between Sage 50 and classic Outlook.

Resolution

  • Microsoft released the update Version 2604 (Build 19929.20172) that resolves this issue.
  • The update will install automatically. If it doesn't, ensure you've enabled automatic updates in Outlook settings and restart Outlook.
  • Refer to the Microsoft update release notes for more information.
  • Contact Microsoft for assistance if the update doesn't install automatically when restarting Outlook.

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