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Error: "SA_20252CPUP.exe has been moved to Quarantine..."

Created on  | Last modified on 

Summary

Error: "SA_20252CPUP.exe has been moved to Quarantine because it was infected with IDP.Generic" when updating Sage 50 Accounting.

Cause

  • Norton antivirus has moved the Sage 50 update to quarantine

Resolution

  1. Move the file out of quarantine and add it as an 'exception allowed'. Contact Norton support if you need assistance.
  2. Verify that you can open Sage 50 and complete the update.