Changing the language in messages

You can switch between different language and location variations for individual and batch messages, ensuring that all your messages appear in your customers’ preferred language.  

To change the language for individual or batch messages:  

1. Go to My Network or Transactions.
2. Select each customer who should receive a message from the table.
3. Select New Message above the table.
4. In the preview, select Edit.
5. Select the Change Language icon below the message.
6. Select the customer’s preferred language.
7. When ready, select Send. You can preview your message before sending.  

To change the language preference for individual contacts: 

1. Go to My Network.
2. Select a customer from the table.
3. Select Contacts.
4. Select a contact from the table.
5. Under Language Preference, select the preferred language.
6. Select Update Existing Contact. 

To change the language for automated messages:   

1. Go to Settings.
2. Select Messages, then Templates.
3. Select the template you’d like to automate.
4. Select the gear icon to edit your automation settings.
5. Select the Language tab.
6. Select Use Primary Contact’s preferred language. Primary contacts will receive the message in their preferred language.
7. Select Save Rules and Enable if you’re enabling an automated message. Select Save Rules if you’re changing an existing automated message.  

Make any changes to localized templates directly. Changing the text in one language doesn't mean those changes will automatically translate into a different language.

Ensuring your messages are in a customer’s preferred language streamlines your payment processes and helps you communicate your desired message at the right time.

Please contact your local support team for technical support.