"Remember me on this device for 30 days" isn't working

Common reasons why the 'Remember me' option doesn't work logging into your Sage account.

The 'Remember me' option uses cookies in your Internet browser. If you find this feature isn't working correctly, check the following causes:

Incognito Mode

• Don't use an incognito or private browsing window when you log in and select 'Remember me'
• Incognito mode doesn't save the required cookies

Clearing browsing data

• Clearing browsing data from your internet browser deletes all cookies
• If you delete your cookies, the 'Remember me' setting is lost

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Automatic deletion settings

• Some browsers offer the option to delete browsing data, including cookies, at regular intervals
• If you use the automatic delete browsing data feature, it deletes cookies and resets the 'Remember me' function
• Check your browser settings to see if you have set this up
   NOTE: Visit your browser support guide or contact the provider for help with this setting 

Use the same browser

• Cookies don't transfer between Internet browsers
• Log in with the browser you used when you selected 'Remember me'
   EXAMPLE: If you selected the option in Google Chrome, using Microsoft Edge will prompt you to complete two-factor authentication

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Stick to a single device

• Use the same device that you were using when you opted for Remember me
• Switching devices will require you to complete two-factor authentication again

Don't share login details

• Don't share your username or password with others
• The Remember me option is for individual use
   NOTE: Find out more about this in Two-factor authentication (2FA) for multi-user Sage accounts

If you're still unable to resolve the issue, contact Sage support for assistance. They’ll have more troubleshooting steps or insights specific to your situation.