I am not able to re-import online statements

My last bank statement import failed or errored out and I need to refresh the import.

1.  Make a backup of your data by following How do I create a backup?
2. In the Home window, select Maintenance, Clear Data, then Clear Account Reconciliation.
3. Select Maintenance, Clear Data, then Clear Imported Online Statements.
4. In the box, select the bank or credit card account you reconcile in Sage 50 Accounting.
5. In the Clear Up To box, enter or select the date on your latest bank or credit statement.
6. Click OK.
7. Follow How do I manually import online bank statements for account reconciliation?