Printing crash intermittently on Windows 11 computers

• The program hangs when printing a report
• Error: "Sage BusinessVision launcher has stopped working"
• Delay in printing a report
• Happen intermittently on Windows 11 computers

Apply all Windows updates on the computers and reboot the computers. If the issue persists:

Print to Screen, then Export to pdf.

Print the form or report to screen

1. Go to File, Printer Setup, then Print Properties.
2. Select the form.
3. On the right side, set Print to as Screen.
4. Click Save.

When printing, on the print preview screen

1. Click the Export icon (the envelope icon).
2. For the Format, select Acrobat Format (PDF).
3. For the Destination, select Application.
4. Click OK.
5. Select All for Page Range and click OK.
6. The report or form will be open in Adobe Acrobat. You can print from Adobe Acrobat to the printer.

Export to pdf and print from pdf

Configure report to export to pdf

1. Go to File, Printer Setup, then Print Properties.
2. Select the form.
3. On the right side, set Print to as Export.
4. For Destination, select Set at print time.
5. Click Save.

When printing the form or report, Export Window will appear

1. In the Format box, select Acrobat Format (PDF).
2. In Destination, select Application.
3. Click OK.
4. The form/ report will be open in Acrobat Reader and you can print from there.