Error: "The user is already logged onto this Sage BusinessVision company" when attempting to log into company data

Option I: Log into the company with another user ID and clear the user ID from the User Log.

To clear the user ID from the Users Log, follow this procedure:

1. Log into the company using an alternate user ID.
2. Click Utilities, User Log.
3. On the User Log Details window click the user ID that you wish to clear.
4. Click Clear user button.
5. Click Close.

User will now be able to log in with the user ID.

Option II: If another user ID is not available, delete the Userlog.btr file.

1. On the company selection list, highlight the company name. Take notes of the Working directory below it. This is the location of the data folder for this company
2. Open File Explorer and browse to the location in step 1
3. Rename USERLOG.BTR file in that folder to USERLOG1.BTR or delete the file.
4. Try to login again.

Note: The UserLog feature can be deactivated if you don't need to keep track of the user loggin information. To deactivate the User Log feature:

1. Have everyone logged out of BusinessVision program.
2. Go to Utilities, System Manager, System Setup
3. Select Company, General Settings
4. Uncheck Enable user log, and click OK to save.

Tips: If you need to user the UserLog feature, to make it easy to clear yourself from the User Log:

1. Create a user ID called TEMP. Password is temp123
2. Remove all permissions for TEMP user ID
3. Give only permission to access the User Log
4. Give this user ID and password to all users. When being locked, users can log in with TEMP and clear themselves from the User Log.