Cause
- "Hide Accounts with Zero Balance" is checked in the Report Options
- "Omit from Financial Statements if balance is zero" is checked in the Chart of Accounts Records
Resolution
Step 1: Check Report Options
- From the Report, click Modify and select Report Options.
- If the option Hide Accounts With Zero Balance is selected, uncheck it.
- Click OK.
Step 2: Verify Account Record
- Select the Company module.
- Click on Chart of Accounts or View Accounts from the dropdown menu.
- Double-click the account with a zero balance to be included in Financial Statement.
- Select the Account tab.
- Uncheck the box for Omit from Financial Statements if balance is zero.
- Click the Save and Close button.
- Repeat the steps for accounts to be included in the report.