Blank screen opens after entering user name and password to log in

• User role is corrupt

To resolve, you need to create a new user role and assign the user ID to the new role

Step 1: To create new role:

1. Log in as sysadmin in single-user mode
2. Click on Setup and then Set Up Users & Roles
3. Under Roles tab, click Add Role. Enter the details for new role and permissions
4. Click OK to finish

Step 2: To assign user to the new role:

1. Log in as sysadmin in single-user mode
2. Click on Setup and then Set Up Users & Roles.
3. Under Users tab, highlight the user name and click Modify User
4. Click the drop down for User Role and select the new role that you just created in step 1
5. Click OK to finish