Summary
Some files are not accessible in Remote Data Access download and have a red exclamation mark on the Remote Data Access file download screen
Cause
- Main computer is using the most recent version
- The computer that is trying to download the file is still on old version
- Wrong edition of Sage 50 was purchased
Resolution
- Both computers sharing files on Sage Drive / Remote Data Access needs to be on same release to be able to access files
- The file format must be the same. Eg. If the file was created with Sage 50 Premium, the second user to download the Sage Drive file must also have Premium or the Accountant Edition
Africa
Asia
Australia
France
Ireland
Kenya
Nigeria
Portugal
South Africa
Spain
United Arab Emirates
United Kingdom
United States
Germany