Auto-renewal for service plans - FAQ

Frequently asked questions about Sage 50 Accounting service plan auto-renewal.

What is auto-renewal?

Auto-renewal automatically renews your service plan each year using the credit card on file.

How does auto-renewal work?

Before your renewal date, Sage sends an email with:

• Your renewal details
• The billing date
• The renewal amount
• Instructions for updating your information or cancelling your plan

Sage charges the credit card on file up to one week before the renewal date.

Do I need to renew my plan manually?

No. Auto-renewal processes the renewal automatically each year unless you cancel before the renewal date.

What do I receive with an active service plan?

Depending on your plan, you continue to receive:

• Sage 50 product updates
• Payroll tax updates
• Access to customer support
• Electronic renewal notices and invoices

How do I cancel auto-renewal?

Cancel at least 10 days before your renewal date to avoid renewal charges.

What happens if I cancel a subscription plan?

When a subscription plan ends and there's no payment:

• You retain access to your data in read-only mode.
• Full software functionality returns after your account is current.

What's the difference between a traditional plan and a subscription plan?

Traditional plan

• Includes a perpetual software license.
• You continue to own the license.

Subscription plan

• Requires an active subscription.
• You can use the software only while the subscription remains active.

Do subscription plans require the latest version of Sage 50?

Yes. Subscription plans require the current version of Sage 50.

What do I need to maintain my service plan?

You need:

• A valid credit card
• Internet access

Is there a fee if I opt out of auto-renewal?

Yes. Customers who opt out of auto-renewal get a $10 administrative fee charge at renewal.

Who do I contact if I have questions?

Call 1-888-261-9610 between 6:00 a.m. and 5:00 p.m. PT for help with:

• Auto-renewal questions
• Billing inquiries
• Updating account information