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How to refund a customer credit card through the Virtual Terminal

Created on  | Last modified on 

Summary

Steps to refund a customer charged credit card if using

Description

Cause

Resolution

  1. Log in to the Paya Virtual Terminal.
  2. Use the Transaction Search, located in the Reporting menu, to find the charge to be refunded.
  3. After finding the transaction, click Process; this will open the one-time transaction page and auto-complete the fields with the information from the original transaction.
  4. Change Transaction Type to Credit.
  5. By default, the amount will match that of the original sale (a full refund); if it is only a partial refund, change the amount to the correct refund amount.
  6. Click Submit Transaction.