"Show account numbers in transactions" and "Show account numbers in reports" options are greyed out in General (Accounts)

• Account names in the Chart of Accounts have the same name in English or French.

Step 1: Check for duplicate account names English/French

Note: If your company is conducting business in French, you may have duplicate French chart of account names as well. Please switch language to French and follow the same steps:

1. In the Home window, from the Report menu, choose Lists, Accounts.
2. In "Report Options" put a check mark in box labeled "Include inactive accounts"
3. Click OK.
4. You will have two options:
   • Option 1: Sort by name and scroll through the list until you find the duplicate name or names
   • Option 2: Export to Excel and run a sort on duplicate names. See Filter for or remove duplicate values for details
5. Print or leave report open when duplicate accounts have been found and proceed to step 2

Note: Accounts are considered to have the same name if the letters are the same, even if some letters are capitalized and some are not.

Step 2: Rename either of the two accounts that were duplicates:

1. In the Home window, click the Company tab.
2. Click the Chart of Accounts icon.
3. Double-click on the account you want to modify.
   • If the account name that is a duplicate is in French please click on the EnFr icon beside the account name and change the name beside “French:” otherwise you just need to change the English name within the name field on the account.
4. After all accounts have an unique name, click Save and Close.
5. Go to Setup, Settings, General(Accounts), and verify options are no longer greyed out.