Error: "The program detected an error in your data when looking for your information related to user preferences. You may want to restore your latest backup." when converting file

Created on 21 November 2022 | Last modified on 21 November 2022

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Cause

Permission for the folder
Damaged data file
Anti-virus and firewall

Resolution

Temporarily disable anti-virus and firewall
Check if the folder containing the Sage 50 data has sufficient rights
Run Advanced Database Check (ADC):
- Open the file in the current Sage 50 version
- Create a backup
- On the Sage 50 Main Window, go to Maintenance, Advanced Database Check
- On the Sage 50 - Warning window, select Yes
- If the program has detected errors, click Yes to fix them
- Wait for the ADC to finish
Check the error logs located in:

(Win 7, 8, Vista): C\Users\\My Documents\Simply\DbVerifier\Logs\
(Win XP): C:\Documents and settings\\My Documents\Simply\DbVerifier\Logs\
The error log is a simple text file that shows what the Advanced Database Check has encountered during its verification
Open the most recent file in the folder (highest 4-digit number)

Try to convert the file again
If conversion fails, try to restore the latest backup and convert or call Sage 50 Technical Support Line: 1-888-522-2722

DocLink: Error: "The program detected an error in your data when looking for information related to record. You may want to restore your latest backup." when converting data