2D barcode doesn't print on RL-1

Steps to resolve the issue when the 2D barcode doesn't print on RL-1 in Sage 50 Accounting.

Make sure the company address is fewer than 30 characters

1. Select Setup, Settings, then Company Information.
2. Make sure the Street 1 (or Street 2) fields are no longer than 30 characters.

Reboot the computer

Reboot the computer.

Install the latest Sage 50 update

1. Select Help, then Check for Product Updates.
2. Follow the instructions.

Uninstall and reinstall Sage 50

1. Select Windows Start, Control Panel, then Programs.
2. Select Sage 50 Accounting.
3. Right-click, then select Uninstall.
4. Install the latest full version of Sage 50.

Install the barcode font

1. Open Windows Explorer.
2. Browse to C:\Windows\Fonts\.
3. Double-click BCSDatamatrix Regular.
   • 348_20230425115627_bcsdatamatrix.zip
4. Select Install, then reboot.

Manually install the barcode font

1. Open an Explorer window.
2. Browse to C:\Windows\Fonts\.
3. Download the font file (zipped) available further below in the Attachment section.
4. Double-click the downloaded zip file.
5. Drag the font file to C:\Windows\Fonts\.
6. Double-click BCSDatamatrix Regular.
7. Select Install.
8. Reboot the computer.

Select letter R for specific incomes

1. If your employees are First Nations and you've created some specific incomes.
2. When printing the RL-1, in the box options, select letter R beside the box of any income you've added.
3. If you have paid vacation during the year, adjust the paycheques in question and remove the vacation amount. Enter that vacation amount as an income since there's no box for vacation in the RL-1 box options.
4. After doing all the above, all incomes will show up in the RL-1 box.

There's no amount in Box A

If there's no amount in box A, you won't get the barcode printed.

1. Contact the government to verify if you need the barcode when box A is empty.
2. If all these options don't work, file your RL-1 manually.

Some employee print and some don't

Reset the record flag by updating the employee record. For example, change the postal code and save, change it back and save.