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2D barcode doesn't print on RL-1

Created on  | Last modified on 

Summary

Steps to resolve the issue when the 2D barcode doesn't print on the copy 1 of RL-1 in Sage 50 Accounting.

Resolution

Make sure the company address is fewer than 30 characters

  1. Select Setup, Settings, then Company Information.
  2. Make sure the Street 1 (or Street 2) fields are no longer than 30 characters.

Reboot the computer

Reboot the computer.

Install the latest Sage 50 update

  1. Select Help, then Check for Product Updates.
  2. Follow the instructions.

Uninstall and reinstall Sage 50

  1. Select Windows Start, Control Panel, then Programs.
  2. Select Sage 50 Accounting.
  3. Right-click, then select Uninstall.
  4. Install the latest full version of Sage 50.

Install the barcode font

  1. Open Windows Explorer.
  2. Browse to C:\Windows\Fonts\.
  3. Double-click BCSDatamatrix Regular.
  4. Select Install, then reboot.

Manually install the barcode font

  1. Open an Explorer window.
  2. Browse to C:\Windows\Fonts\.
  3. Download the font file (zipped) available further below in the Attachment section.
  4. Double-click the downloaded zip file.
  5. Drag the font file to C:\Windows\Fonts\.
  6. Double-click BCSDatamatrix Regular.
  7. Select Install.
  8. Reboot the computer.

Select letter R for specific incomes

  1. If your employees are First Nations and you've created some specific incomes.
  2. When printing the RL-1, in the box options, you may need to select letter "R" beside the box of any income you've added.
  3. If you have paid vacation during the year, you'll need to adjust the paycheques in question and remove the vacation amount then enter that vacation amount as an income. Since there's no box for vacation in the RL-1 box options.
  4. Only after doing all that, all incomes will be added to the box RL-1.

There's no amount in Box A

If there's no amount in box A, you won't get the barcode printed.

  1. You shall ask the government if the barcode is needed if the box A is empty.
  2. If all these options don't work for you, you can choose to manually do your RL-1.

Some employee print and some don't

Reset the record flag but update employee record or change the postal code save and change it back.