The sales tax isn't calculating or showing as refundable

Set up sales tax correctly in the company settings. This resolves the issue where sales taxes don't generate or show as refundable on transactions and reports in Sage 50 Accounting.

1. Set up your tax codes correctly by following How to set up sales taxes.
2. Go to Setup, Settings.
3. Select Company, Sales Tax, Tax Codes.
4. Select the code you wish to change.
5. Click the magnifying glass or double click in the Code or Description fields to bring up the tax code detail.
6. Verify the rate in the field and update it if necessary.
7. Select Taxable in the Status column for GST/HST.
8. Select Yes in the Refundable column.
   
9. Select OK.
10. Click OK, then OK to close the settings window.
11. Process a new transaction and verify that the tax now is calculating.

 NOTE: New transactions will show the sales tax as Refundable on the tax report from now on but this won't show on older transactions. If you need the Refundable tax reflected on older transactions, you'll need to reverse and recreate them. 

How to reverse or void a transaction