When I consult or adjust a paycheque, the customised Benefits, Benefits Qc or Reimbursement do not appear on the screen.

This applies to Sage 50 2014.1 both French and English. I have created customised benefits as new incomes types (Benefits, Benefits Qc and/or Reimbursement). When creating a paycheque, I am able to use these income types and process the paycheque. When I lookup the paycheque or recall it for adjustments, the customised benefits and reimbursement no longer appear on the screen. All the numbers are right, and the report Display Payroll Transaction Detail shows the right numbers. But the customised benefits don't show and thus cannot be modified.

Workarounds:

If one wants to see the amounts entered for the customised incomes of type Benefits/Benefits Qc, then:

1. On the home window, click Report.
2. Choose Payroll, Employee.
3. In the Employee Report - Modify Report window, select Detail.
4. Then select the Employee, the correct dates range and any specification needed.
5. Click Report Columns (in the left column).
6. Choose Custom report column settings.
7. In the left column, select the customised Benefits/Benefits Qc, reimbursement and Add to the right column.
8. Click Ok.

If one needs to adjust the customised incomes of type Benefits/Benefits Qc, then:

1. Open the Paycheque window.
2. On the menu, click Paycheque.
3. Click Look up Paycheque.
4. In the Search window, choose a Start and Finish date, and enter the Employee name, then click OK.
5. Select the appropriate paycheque, then click Select.
6. On the Paycheques - Lookup Cheque, select the Void paycheque icon with the red cross.
7. On the Sage 50 - Confirmation window, click Yes.
8. Recreate the paycheque with the right amounts of customised Benefits/Benefits Qc/Reimbursement.

DocLink: Benefit amounts are wrong on T4 and RL-1 when generating T4 and RL-1

The issue has been reported to R&D.