Summary
There are various reasons why the "Opening Database. Wait..." window hangs when opening Sage 50 Accounting. The options below provide troubleshooting steps to assist in resolving the issue.
Cause
- The MySQL Connector is damaged
- File/Folder location maybe compressed - Sage 50 Accounting can’t open compressed files
- Bad connection to the server
- Computer is waiting for reboot after Windows Update
- Computer is missing windows updates
Resolution
It happens when opening the sample company
- Go to Start, Control Panel, Programs and Features.
- Uninstall Sage 50 Accounting Version 20xx.
- Reinstall Sage 50.
- Reboot the computer.
- Open the sample company. If it opens, open your company data.
Check for Windows updates
- Check all computers for Windows updates.
- Reboot the main computer and the workstations to complete any Windows updates.
- O.pen the sample company. If it opens, open your company data.
Uninstall the MySQL Connectors
- Go to Start, Control Panel, Programs and Features.
- Uninstall MySQL Connector/ODBC 3.51 and MySQL Connector/ODBC 5.2(a).
- Reinstall the MySQL Connectors (C:\Sage\Sage 50 Accounting Installer Files XXX\BIN\MySQLODBC\).
- Reboot the computer.
- Try to open your company files again.
Check for compressed folders
- Check the company filename in Windows Explorer and ensure it doesn’t have blue arrows like in the image below.
- If you see blue icons on the data folder, right-click it, then go to Properties, Advanced.
- Clear the Compress contents to save disk space checkbox
Remove simplyxxx.ini file
- Restart the computer.
- Open C:\Users\userxxx\AppData\Local\Simply Accounting.
- If the Appdata folder isn’t showing on the file explorer window, go to View and click Hidden items
- If you’re using Sage 50 2024, delete the simply310.ini file.
- Simply 300.ini for 2023 version
- The latest version will be the last date modified
- Delete only the simplyxxx.ini file specific to the Sage 50 version that you can’t open
- Reboot your computer.
- Open the sample company.
- If it opens, open your company data
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