Cause
Sage 50 tracks the deposit amount in the system but doesn't have a tracking tool for customer-showing purposes.
Resolution
Sage 50 has the following ways to give that information to the customer:
Workaround I: Print the original invoice and also the Customer Statement.
- The customer statement will show the invoice(s) due and the deposit amount given so far.
- Select Reports, Customers & Sales, Customer Statements to print the Customer Statement.
- Deposit amounts that have been received in the Receipts Journal will show up there.
- You can receive a deposit (partial payment) in in two ways:
- In the Amount Received column.
- In the Deposit Amount box
- If the Deposit Amount box doesn't appear in the Receipts Journal: Select Receipt, then Enter Deposits.
Note: The box will then show up at the bottom of the window.
Workaround II: Modify the original invoice by adding a new line item with a description only
- Reopen the invoice
- Select Sales, then Adjust Invoice.
- Enter a description noting a deposit was received in the first available Description column
Note: There is no accounting change to that invoice; only details for customer information. The printed invoice will still show the original amount owed at the bottom but also the deposit/balance added update will be part of the invoice.
- Print the invoice
- Select Post (or Process).
Note: The description will remain on this invoice irrespective of whether the invoice is eventually fully paid.
- If the deposit has not yet been processed: Open the Receipts window.
- Process the deposit/partial payment as normal.