Skip to content
logo Knowledgebase
Page Language

I can't adjust an invoice / receipt / payment.

Created on  | Last modified on 

Description

  • The Adjust an invoice button (or menu) is greyed out in the sales or purchase invoice window.
  • The adjust/void button isn’t available in the receipt/payments window.

Cause

  • The company is using cash-basis accounting

Resolution

Disclaimer:

Before you move ahead, consult with your accountant whether your company should use cash-basis or accrual-basis accounting.

Method 1: My company must use cash-basis accounting.

  1. Sage 50 won’t allow you to adjust an invoice (purchase or sales), payments, or receipts when using cash-basis accounting.
  2. If you would like to adjust an invoice:
    • Create a negative invoice/payment/receipt to refund the entire amount
    • Create a new invoice/payment/receipt as if the invoice/payment/receipt never happened
  3. If you would like to void an invoice/payment/receipt:
    • Create a negative invoice/payment/receipt to refund the entire amount

Method 2: My company should be using accrual-basis accounting.

  1. Go to Setup, Settings, Company, System.
  2. Uncheck Use Cash-Basis Accounting.
  3. In the future, new invoices that you enter will be adjustable/voidable.
    • Invoices posted using cash-basis accounting aren’t adjustable/voidable with an exception if you are in History mode.


Need more help?

Chat now