Summary
To remove a device configured for 2FA, you must have access to that device to receive a confirmation code and complete the process. You can also use this process to remove a phone number.
Resolution
CAUTION: Removing 2FA from your account will make it less secure. For many products, 2FA is a requirement and you'll need to add another device when you remove 2FA from your current device.
- Log in to your Sage account.
- Enter the code sent to your device or authentication app.
- Select 2-factor authentication.
- Click Remove to disable this service from the device.
- Enter the code received, then click Continue to complete the process.
- We'll send an email confirmation to your email on record.
To add a new device, choose the option to add a new device and follow the instructions.
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