Delivery Order Balance does not match Uninvoiced Delivery Orders

1. Go to Setup, Settings, Customers and Sales, Linked Accounts, Delivery Orders
   • Verify the linked accounts are selected accurately

If you are in History mode:

1. Go into the Chart of Accounts and remove the opening balance on the Uninvoiced Goods & Services account.
2. Instead, enter the Uninvoiced Delivery Orders in the Delivery Orders journal
   • If the deposit/prepayment is before the start date (of the fiscal year), then please date the Delivery Order to the start date
   • Consult with an accountant as your situation may be unique

If you are not in History mode:

1. If you made a general journal entry instead of entering the opening balance, void the general journal entry.
2. To find this journal entry, go to Reports, Journal Entries / Transaction Details, General.
3. Look for the Delivery Order Balance linked account number in the reports.
   1. you may need to search previous fiscal years
4. If you find the linked account, this is the journal entry that caused your integrity issue and should be reversed and posted into the Paycheques module rather than the General Journal.
5. Determine if the Delivery Order Balance (L) is more accurate than the Uninvoiced Delivery Orders side (R) on the Check Data Integrity window.
6. Seek advice from an accountant before reversing or posting adjusting transactions.
7. Transactions can only be reversed if found in the Current Fiscal Year or Previous Fiscal Year.