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How to refund the deposit of a customer order

Created on  | Last modified on 

Summary

I create an order and deposit however, the order is cancelled and I want to refund the deposit to the customer

Description

Cause

Resolution

  1. Open the existing order
  2. Click the Remove Sales Order / Contract OR Sales Quote icon on the top menu bar or CTRL + SHIFT + R
  3. Click Yes to confirm
  4. Go to the receipt and pull the customer's name
  5. The customer's deposit amount will display as red in the receipt
  6. Record the refund using STEP II of the following KB DocLink: How to record and refund customer overpayment