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When opening my shared company, I get an error: "[company name] cannot be opened".

Created on  | Last modified on 

Summary

When opening my shared company, I get the errors: "[company name] cannot be opened", "It appears that the Remote Data Access or Sage ID is not operating as expected." and "Unfortunately one or more Sage services that you use to access this company are not working as expected.

Description

Cause

Resolution

  1. Check the internet connection speed
  2. Check that all users are opening the correct version of Sage 50
    • If other users are using an old version of Sage to open the file and you are using a new product update, you may need to uninstall the product update and go back to using the older version