My computer is very slow and high CPU usage occurs when attempting to use Sage 50

Option 1:

• Perform a virus / malware scan with a well known antivirus.
• Ensure your computer meets the recommend system requirements - see Sage 50 CA 2022 System Requirements.

Option 2:

• In Windows, go to the Task Manager, Performance Tab, CPU.
• If the CPU utilization is high, click on the Processes tab and look for high utilization of wmiprvse.exe.
  • If there is not enough resources, check for Windows updates or contact your IT administrator

Option 3:

• In Windows, go to the Task Manager, Processes.
• Look for spoolsv.exe.
• If the CPU usage is at 100%:
  • Turn off the printer
  • Stop service Print Spooler in Control Panel, Admin Tools
  • Go to c:\windows\system32\spool\printers. Delete files with extensions .SHD and .SPL (e.g. '00002.SHD' and '00020.SPL')
  • Restart Print Spooler
  • Restart Printer if any connected
  • Check spoolsv.exe in the Task Manager for low CPU usage
  • Open Sage 50