ARCHIVED: How to contact Sage for Sage 50-Canadian Edition

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time, 9:00 a.m. to 8:00 p.m. Eastern Standard Time
Hours for French speaking customers: Monday through Friday, 6:00 a.m. to 3:00 p.m. Pacific time, 9:00 a.m. to 6:00 p.m. Eastern Standard Time

Please note that our call centre is closed on Canadian Statutory Holidays.

Product Registration:

Customer Sales:

Inquire, purchase, or renew:

Customer Support:

• Support Live Chat
  • Quickest and easiest access to a live support agent
  • In Sage 50, you can also go to Help, Sage Support, Live Chat
• Community Hub
  • Easily ask questions and chat with other professionals and Sage 50 Accounting users.
• Knowledgebase
  • Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.
• Telephone
  • 1-888-522-2722

Customer Service:

• Sage Customer Portal
• Product updates (includes tax table updates)
• Returns
• Customer inquiries and complaints
• Order follow-up
• Credits and disputes
• Student version registration
• Issue payroll IDs to verified students
• Remove customers from mail and call lists
  • 1-888-222-8985

Sage Accountants Network - Canada:

Education Department:

Others:

• Ordering T4s (Canada Revenue Agency): 1-800-959-2221
• Business Forms: 1-800-497-1475