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How to contact Sage for Sage 50-Canadian Edition

Created on  | Last modified on 

Summary

How do I contact Sage 50?

Description


Cause


Resolution

Address:

13888 Wireless Way, Suite 120
Richmond, BC
V6V 0A3

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time, 9:00 a.m. to 8:00 p.m. Eastern Standard Time
Hours for French speaking customers: Monday through Friday, 6:00 a.m. to 3:00 p.m. Pacific time, 9:00 a.m. to 6:00 p.m. Eastern Standard Time

Please note that our call centre is closed on Canadian Statutory Holidays.

Product Registration:

  • Register your copy of Sage 50 Accounting
    • 1-888-222-8985

Customer Sales:

Inquire, purchase, or renew:

  • Sage 50 Accounting Product or Version upgrades
  • Sage Business Care
  • Add-on products and third-party services
  • Training courses
    • 1-888-261-9610

Customer Support:

  • One free support case within 60 days of product registration
  • Technical support for customers currently on a Sage Business Care plan
  • Pay-as-you-go (offered as required)
  • Support Live Chat
    • Quickest and easiest access to a live support agent
    • In Sage 50, you can also go to Help, Sage Support, Live Chat
  • Community Hub
    • Easily ask questions and chat with other professionals and Sage 50 Accounting users.
  • Knowledgebase
    • Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.
  • Telephone
    • 1-888-522-2722

 

Customer Service:

  • Sage Customer Portal
  • Product updates (includes tax table updates)
  • Returns
  • Customer inquiries and complaints
  • Order follow-up
  • Credits and disputes
  • Student version registration
  • Issue payroll IDs to verified students
  • Remove customers from mail and call lists
    • 1-888-222-8985

Sage Accountants Network - Canada:

  • Partner program applications
  • Partner priority support
    • 1-866-665-2559

Education Department:

  • Educational Partner Program: Educational institutions, high schools, colleges, and training centers who would like to teach Sage 50 Accounting in their classrooms

Others:

  • Ordering T4s (Canada Revenue Agency): 1-800-959-2221
  • Business Forms: 1-800-497-1475

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