Summary
How do I contact Sage 50?
Description
Cause
Resolution
Address:
13888 Wireless Way, Suite 120
Richmond, BC
V6V 0A3
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time, 9:00 a.m. to 8:00 p.m. Eastern Standard Time
Hours for French speaking customers: Monday through Friday, 6:00 a.m. to 3:00 p.m. Pacific time, 9:00 a.m. to 6:00 p.m. Eastern Standard Time
Please note that our call centre is closed on Canadian Statutory Holidays.
Product Registration:
- Register your copy of Sage 50 Accounting
- 1-888-222-8985
Customer Sales:
Inquire, purchase, or renew:
- Sage 50 Accounting Product or Version upgrades
- Sage Business Care
- Add-on products and third-party services
- Training courses
- 1-888-261-9610
Customer Support:
- One free support case within 60 days of product registration
- Technical support for customers currently on a Sage Business Care plan
- Pay-as-you-go (offered as required)
- Support Live Chat
- Quickest and easiest access to a live support agent
- In Sage 50, you can also go to Help, Sage Support, Live Chat
- Community Hub
- Easily ask questions and chat with other professionals and Sage 50 Accounting users.
- Knowledgebase
- Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.
- Telephone
- 1-888-522-2722
Customer Service:
- Sage Customer Portal
- Product updates (includes tax table updates)
- Returns
- Customer inquiries and complaints
- Order follow-up
- Credits and disputes
- Student version registration
- Issue payroll IDs to verified students
- Remove customers from mail and call lists
- 1-888-222-8985
Sage Accountants Network - Canada:
- Partner program applications
- Partner priority support
- 1-866-665-2559
Education Department:
- Educational Partner Program: Educational institutions, high schools, colleges, and training centers who would like to teach Sage 50 Accounting in their classrooms
Others:
- Ordering T4s (Canada Revenue Agency): 1-800-959-2221
- Business Forms: 1-800-497-1475
Chat with support