Summary
Sage 300 Support needs detailed logs to diagnose Web Screens issues accurately. Sage 300 provides the Support Genie utility to collect required Web Screens diagnostic logs.
Resolution
Use the Sage 300 Support Genie utility to collect Web Screens logs for Support and Development.
Run Support Genie on the web server
- Download the Sage300SupportGenie.zip file.
- Unzip the file on the web server into a folder named Sage300SupportGenie.
- Run Sage300WSA.exe using Run as Administrator.
- Change the Sage 300 Trace Log Filter setting to All.
- Select Collect to gather logs.
- Select Open Folder Location when the collection finishes.
- Zip the folders found there and send them to Support.
CAUTION:
Changing the trace log filter restarts web services, so don’t run this while users work in Web Screens.
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