Employee payroll tiers - FAQ

Common questions employee payroll tiers in Sage 50 Accounting and updating your payroll service after purchasing a higher tier plan.

I just upgraded my employee payroll tier

There may be a delay in transmitting the information to your Sage 50 program. Wait a few minutes, then follow the steps below.

1. Go to Help, Update Service Plan.
2. Click Check service plan.
3. After successful confirmation, click OK.
4. Close Sage 50 then re-open it.

What are the employee payroll tiers?

• Every payroll plan has a base price that includes Tier 1 (1-10 employees). There’s no extra charge for any companies in Tier 1
• For Tiers 2 to 5, the total extra amount charged is based on the following tier system
  • Tier 2: 11-15 employees
  • Tier 3: 16-30 employees
  • Tier 4: 31-50 employees
  • Tier 5: 51-100 employees
  • Tier 6: Unlimited employees

How is the employee payroll tier determined?

The number of active employees determines the employee payroll tier. To ensure accurate charges, change the status of employees on payroll who are no longer active to inactive.

How do I change my Employee Record to Inactive?

The employee payroll tier counter includes all your active employees. Open the Employee Record and put a checkmark at the bottom left to change the employee status to Inactive Employee.

What if I have seasonal employees and go over the limit for a short period in the year?

Whenever you need to pay over the employee limit, you’ll need to upgrade your tier for the additional employees.

Does the limit affect reports and forms such as T4/R-L1, and ROE?

No. your employee tier plan doesn't affect your reports and forms.

How do I order more active employees?

To increase the number of active employees in your service plan, call Customer Sales at 1-888-261-9610.