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How to change the sysadmin email address

Created on  | Last modified on 

Summary

To change the sysadmin email in Sage 50 Accounting, update the email for the current sysadmin or assign the sysadmin role to a different person.

Description

You can change the sysadmin email address in one of two ways: 

  • Update the email address for the current sysadmin. Do this if you want to change the sysadmin email address, but the sysadmin remains the same person. This option will update the sysadmin email for all cloud-connected companies and services that it’s linked to. 
  • Assign the sysadmin role to a different person. Do this if you want to transfer the role of sysadmin and data owner to someone else. The previous sysadmin/data owner will lose all related privileges. This option will only update the sysadmin role for the company you're changing it in. 

Resolution

 NOTE: These steps only apply to Sage 50 versions 2026.0 and later.  

Assign the sysadmin role to a different person (recommended) 

  1. Go to Setup, then Set Up Users.
  2. Select the sysadmin user and click Modify User.
  3. Click Change email and select Assign the sysadmin role to a different person.
  4. Click Assign new sysadmin.
  5. When prompted, enter the Sage account email address of the new sysadmin.
    • You can create a new Sage account or use an existing one; however, the email address you use can't be:
      • Linked to another user in Sage 50
      • Used as the work email for an employee in Sage HR 

 CAUTION: Remember to change the sysadmin password and the password of any user whose password the previous sysadmin created or knows.  

Once Sage 50 verifies the new email address, the role of sysadmin and data owner transfers from the current sysadmin to the new one. 

The sysadmin email will only update in the company file in which you're changing it. To update the sysadmin email in copies or restored backups, you’ll need to repeat this process in each of those files. 

Update the email address of the current sysadmin

  1. Go to Setup, then Set Up Users.
  2. Select the sysadmin user and click Modify User.
  3. Click Change email and select Update the email address for the current sysadmin. 
  4. Click Open Sage Account Management Portal and sign in using your current Sage account email address.
  5. Update the email address in the portal.
  6. Reopen the user profile in Sage 50 to confirm the new email. 

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