Summary
An unresolved amount with a zero discrepancy indicates the Bank Reconciliation balance doesn’t match the General Ledger bank balance in Sage 50 Accounting.
Resolution
Confirm the following information is correct
- Statement Start Date
- Statement End Date
- Statement Opening Balance
- Statement End Balance
Double-check the correct entries are cleared
- Make sure there are no missing entries in the transaction screen.
- If the unresolved amount still exists.
- Print the bank reconciliation detail report
- Make sure the statement opening/end balance matches the amounts on your bank statement
Bring up the General Ledger report for that month
- Compare the GL beginning/ending balance to the amounts on the bank reconciliation detail report
If you’ve confirmed every entry and the information is correct
- Set the opening balance as the ending balance to make them the same
- Make sure all items are unchecked in the bank reconciliation and no corrections are shown
- if there’s still an unresolved amount, Reset or Reverse your bank reconciliation
Unresolved amount exists after reset or reverse of bank reconciliation
- Verify that the transactions are correct on the Deposits and the Withdrawal side
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