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ARCHIVED: The product update isn’t downloading/running or has stalled without an error message.

Created on  | Last modified on 

Summary

The download of a product update doesn’t run automatically or has stalled. Sage 50 installed a product update, but during installation, the program gives options of 'Restart' or 'Cancel' and goes into a loop. Nothing happens when closing the program. The product update isn’t downloading.

Description


Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.


Method 1: Check for Product updates.

  1. Select Help, and then select Check for Product Updates.
  2. If there’s an update for your software, it will state that the program is downloading in the background and will ask you to update when you exit your program.
  3. Let the program download in the background.
  4. Close Sage 50 and let the install wizard run.

Method 2: Manually run the automatically downloaded update.

  1. The default download folder location for the updates is C:\Users\Public\Public Documents\Sage Software\Simply Accounting\Download.
  2. All the files in this folder have a file name like SA_[Version and Release]CPUP1.exe. For example:
    1. Sage 50 2022 Canadian full version upgrade filename is: SA_20220CP1.exe
    2. Sage50 2021 Release 2 Canadian version update filename is: SA_20212CPUUP1.exe
    3. Sage 50 2020 Release 2 Canadian version update is: SA_20202CPUP1.exe
  3. Refer to How do I manually download and install updates?

Method 3: Turn off User Account Control (UAC).

  1. Select Start. In the search field, type UAC.
  2. Click "Change User Account Control settings." Move the slider down to Never Notify.
  3. Click OK and then restart the computer.
  4. Double-click Sage 50 and try to download the update again. The update installation will run automatically after the download finishes. Enable UAC after the product update is installed completely.
  5. Turn on UAC after the installation is completed.

Method 4: The update didn’t fully download.

  1. Check for incorrect update file size by going to the update default directory C:\Users\Public\Public Documents\Sage Software\Simply Accounting\Download.
  2. Download updates directly from our Sage 50 Canadian Edition: Download Portal.

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