Summary
How to remove 2-factor authentication from your Sage account.
Description
TIP: If you're using Sage Accounting, Sage Payroll or Sage for Accountants, see our alternative article Reset 2-factor authentication (2FA).
To remove a device set up for 2-factor authentication, you’ll need access to that device to receive a confirmation code and complete the process. Removing 2-factor Authentication from your account will also make it less secure.
Resolution
If you can access your device
- Go to Account Management and log in.
- Click 2-factor authentication.
- Click to remove the relevant device.
- The device will receive a code. Enter this on screen then to complete the process click Continue.
You'll receive confirmation of the device's removal.
You can set up a new device at any time by following our Sage account - How to sign up to 2-factor authentication (2FA) article.
Can't access your device?
If you don't have access to the device to receive the confirmation code, contact us to remove the device.