A new user is not receiving an email invitation or can't log in for Accounting

Verify the Email Address

1. Go to Settings  
2. Select User management
3. Please verify that the email address is correct.
   1. If it is correct, click on the user and select the Resend invitation button
   2. If it is incorrect, click on the trash bin icon, and delete the user.
   3. Click on Invite User and type in the correct e-mail address

CAUTION: If the email address that you entered is your own domain, the email might be blocked 

• Follow the process outlined in Step 1 again, but select a different domain such as Gmail, Yahoo, or Outlook
• If the email does not appear, please contact your network administrator to check your domain settings
• If the new user still has not received the invitation, please contact the Accounting Team for additional support 

User received the invitation email, but can't sign in

The user is clicking on the activation link from the invitation email, but the user is then brought directly to a log-in page to put in a user email and password. In this scenario, the user is not asked to create their own password, so they are not able to sign in. This is usually due to the owner and invited user using the same device. So, the account owner's data is automatically saved in the browser being used.

In this case:

• Clear your history, cookies, caches, and passwords on the browser that is frequently used, and try again to open the activation email.
• Try to open the activation email from an incognito/private mode window
• To the right of the address bar select More > New Incognito window
• Try to open the activation email from a different browser
• Try to open the activation email from a different device

User receives error "Validation failed: Business has already been taken, A business owner must have full access" 

A user clicks on the activation link from the email. Still, the user is then brought directly to an error message that states, "Validation failed: Business has already been taken. A business owner must have full access." This scenario is usually due to the owner accepting the user invitation using the same device or browser, and the browser used by the account owner automatically saves the account owners account. 

  CAUTION: You cannot be logged into multiple accounts within the same browser.  

In this case: 

• Try to open the activation email from a different browser
• Try to open the activation email from a different device
• Try to open the activation email from an incognito/private mode window
  • To the right of the address bar select More > New Incognito window
    • See Common Browser Issues in Accounting