Summary
The system isn't sending an email invitation to the new user or the new user can't sign in for Sage Accounting.
Resolution
Verify the email address
- Go to Settings.
- Select User management.
- Verify that the email address is correct.
- If the email address is correct, click the user and select Resend invitation
- If the email address is incorrect, click the trash bin icon, delete the user, and click Invite User
Try an alternative email address
CAUTION: The system can block the email if you enter an address from your own domain.
- Follow the process outlined in Step 1 again, but select a different domain, such as Gmail, Yahoo, or Outlook.
- If the email doesn't appear, contact your network administrator to check your domain settings.
- If the new user still hasn’t received the invitation, contact the Accounting Team for more support.
User received the invitation email, but can't sign in
- The user clicks the activation link from the invitation email and the system opens a log-in page.
- The system doesn't ask the user to create their own password, so the user can't sign in.
- This usually happens because the owner and invited user use the same device, which saves the account owner's data in the browser.
- Clear your history, cookies, caches, and passwords on the frequently used browser, and try to open the activation email again.
- Open the activation email from an incognito/private mode browser window.
- Open the activation email from a different browser.
- Open the activation email from a different device.
User receives error "Validation failed: Business has already been taken, A business owner must have full access"
- The user clicks the activation link from the email and the system opens an error message.
- This usually happens because the owner accepted the user invitation using the same device or browser, which saves the account owner's account.
- You can't log into multiple accounts within the same browser
- Open the activation email from a different browser.
- Open the activation email from an incognito/private mode browser window.