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How to resolve email invitation issues for new users

Created on  | Last modified on 

Summary

How to fix issues when new users don’t receive emailed user invitations from Sage Accounting.

Resolution

Verify the email address

  1. Go to Settings.
  2. Select User management.
  3. Confirm the user’s email address is correct.
    • If the email is correct, select the user and choose Resend invitation
    • If the email is incorrect, delete the user using the trash icon and select Invite User

Try an alternate email address

  1. Use an address with a different domain, such as Gmail, Yahoo, or Outlook.
  2. Contact your network administrator if the email still does not appear.
  3. Contact the Accounting Team if no invitations arrive.

User receives an invitation but cannot sign in

The user selects the activation link, but the system opens a login page without prompting for a password. A browser may store the account owner’s data, causing this issue.

Try these steps:

  1. Clear browser history, cookies, cache, and saved passwords.
  2. Open the activation email in an incognito/private window.
  3. Open the activation email in a different browser.
  4. Open the activation email on a different device.

Error: “Validation failed: Business has already been taken, A business owner must have full access.” 

This error occurs when the account owner accepts the invitation on the same device or in the same browser, causing the system to store the owner’s account information.

Try these steps: