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How to fix common browser issues

Created on  | Last modified on 

Summary

How to fix common internet browser issues that affect Sage Accounting users.

Resolution

SSO Authentication error during sign‑in

Issue: An SSO authentication error can appear if multiple accounts with different email addresses conflict in your browser.
Resolution:

  • Clear your browsing data (cache and cookies)

'500 Internal Server' error when opening a tab

Issue: This error can occur when the browser loads outdated or conflicting data.
Resolution:

  • Clear your browsing data (cache and cookies)

Buttons or areas don't respond to clicks

Resolution:

  • Clear your browsing data (cache and cookies)
  • Ensure your browser allows cookies

Bank Feed doesn't download transactions

Resolution:

  • Ensure your browser allows cookies

Pop‑Ups don't open when selecting a button

Resolution:

  • Enable browser pop‑ups

Unable to log in

Resolution:

Reports won’t export or display correctly

Resolution:

  • Try a different browser, such as Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge

How to clear cache and cookies

For instructions, refer to your browser’s help resources:

How to enable cookies

For instructions, refer to:

How to disable pop‑up blockers

Pop‑up blockers can prevent windows from opening when you create products, services, customers, or suppliers.
For instructions, refer to:

If you use another browser, review its support site.