Summary
Description
You can modify or cancel an invoice if:
- The customer hasn’t paid it
- The customer paid it, but you temporarily remove the payment
- A validated tax return doesn’t include it
- The tax return is in draft, and you can delete the draft to free the invoice
You can’t modify or cancel an invoice if:
- The tax return including the invoice is validated
- The invoice has been issued
If you can’t modify the invoice, reverse it and create a credit note. Record a new invoice with the correct details.
Cause
You need to make corrections to a previously entered Sales invoice or Vendor Bill
Resolution
To Modify an Unpaid Invoice
- Go to Sales or Expenses.
- Click the invoice.
- Select Edit.
- Apply changes.
- Click Save.
To Modify a Paid Invoice
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Open the invoice and click the blue payment link to access the transaction window. See Access a payment from an invoice in Accounting.
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In the transaction, remove the allocation to the invoice.
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Save it as a payment on account.
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In the Customer Receipt or Supplier Payment window, clear the checkbox for the relevant invoice.
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Click Save to update the transaction.
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Click Yes to save the unallocated amount as a payment on account. T
he payment is now unallocated, and you can modify the invoice.
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Modify the invoice.
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Reallocate the payment on account to the invoice.