Use a refund to reverse an Other Receipt. Sage Accounting does not let you post an Other Payment to a customer.

1. Go to Banking.
2. Select New.
3. Select Expense/Payment.
4. Select the Other Payment subtab.
5. Select Enter a refund for a sale.
6. Enter the same contact, ledger, VAT, amount, and date as the original transaction.
7. Save the refund.