| | How to process foreign currency customer and supplier refunds |
| Resolution | - Go to the Banking menu.
- Select the relevant bank account.
- On the New Entry menu, click Expense / Payment for a customer refund.
- Select Sale / Receipt for vendor refunds
- On the Customer Refund or Vendor Refund tab, verify the following information:
| Customer / Vendor | Choose the contact from the dropdown list. | | Paid from bank account | Confirm the bank account shown is correct. If you need to change it, select a different account from the dropdown list. | | Method | Select your payment method. | | Refunded on* | Enter the date of payment for the refund. | | Reference (optional) | If necessary, enter a reference for this refund. | | Amount refunded* | Enter the total amount refunded in the customer's currency. | | Exchange rates | If you’re using current exchange rates, this is the current FRS (Federal Reserve System) rate. You can change it if necessary. | | Foreign exchange fees | Enter any bank fees incurred for this refund. The systems always include exchange fees in the base rate. | - Fill in the customer refund as usual and click Save.
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