Solution Properties
Solution ID:
250807202959060
Last Modified Date:
Thu Aug 07 20:30:42 UTC 2025
Taxonomy Path:
Category//Account profile
Author:
[email protected]
What’s New – Customer Portal
Description

We’re excited to introduce a set of new features and enhancements designed to make your experience smoother, faster, and more intuitive.

New features

Payment management

Primary Contacts can now update or remove credit card details directly within the portal.

Contact management

Primary Contacts have full visibility and control over account contacts—edit, add, or remove them as needed.

Enhancements

  • A fresh, modern UI design
  • Easy-to-follow page layouts
  • Quick links to key customer enablement tools
  • Clear and straightforward messaging

▼Frequently Asked Questions (FAQ)

How do I log in to the Customer Portal?

The Customer Portal login process and credentials haven’t changed; use your previous username and password to log in.

What if I forgot my password?

Go to the Customer Portal and select "Need to reset your password?". Follow the instructions in the email you receive.

How do I update or remove credit card details?

Follow the instructions for editing credit card details in the Customer Portal.

How do I manage account contacts?

Follow the instructions on how to manage your contact via Customer Portal.

How do I know if I’m the Primary Contact?

Only the Primary Contact can manage payment and contact details. If you’re not the Primary Contact, the system will show who is and ask you to contact them.

Need to speak to someone?

If you need to speak to someone about your support query, contact support.