| How to reverse a customer receipt |
Resolution | - Receivables (Customers & Sales), Receipts.
- Select the customer.
- From the top menu, click Receipts, then Include Fully Paid Invoices/Deposits.
- Change the Paid By box to Cash.
- Select the correct Deposit To account.
- Add info to the Receipt No. (for example: NSF, stale-dated, reversed, void,...).
- Change the date to the date your bank reversed the deposit.
- Locate the invoice, then enter the amount as a negative in the Amount Received column.
- Enter any Comment.
- Click Process / Post.
Notes on customer reversals: - To charge NSF bank fees:
- Create a new invoice with a separate line item
- Apply the charges to Miscellaneous Revenue in the Account column
- Post a new receipt when the invoice is paid
[BCB:159:Chat 50 CA English:ECB] |
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