How to view, add, edit, or delete Relationships
Description

You can create a network between clients, contacts and prospects using Relationships in Client Management. Create connections between clients, inferring relationships and hierarchies between them. This will help you find related contacts, clients and prospects easily.

Cause
Resolution

View existing relationships

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list.

  2. You'll find the relationships in the Relationships tile.
    Screenshot of the Relationships tile.

Create a new relationship

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list.

  2. Select Manage relationships.

  3. Choose a Relationship type.
    Screenshot of the Choose Relationship dropdown menu.

  4. Choose who the Related party is for the relationship.

  5. Select Apply changes.

Edit relationships

You can change both the relationship type and the related party.

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list.

  2. Select Manage relationships in the Relationships tile.

  3. Choose a new Relationship type.

  4. Choose a new Related party for the relationship.

  5. Select Apply changes.

Delete relationship

Remove relationships that you no longer want or need.

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list.

  2. Select Manage relationships.

  3. Select the Delete on the relationship.

  4. Select Delete to confirm you want to delete this relationship.
    Screenshot of Deletion confirmation screen.

  5. Select Apply changes.

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