Solution Properties
Solution ID:
240304191728743
Last Modified Date:
Thu Apr 30 23:34:03 UTC 2026
Taxonomy Path:
Category//Data
Author:
sageadmin
Resetting or restoring your company data
Description
Cause
Resolution

CAUTION:

The Reset Data option permanently removes all information entered into Accounting. Use of the Restore data function will result in permanent loss of current data. Seek assistance if you’re unsure of the options presented.

When to use the Reset Data option

  • You entered dummy or practice information during a trial period and now want to enter real company information
  • You made errors when entering accounting information, and you want to start again

Who can reset data?

Only the business owner can reset or restore data. The business owner is the person who originally signed up and has access to all areas of the service.

Before you start

  • Print any reports or note any information you need, such as customer and supplier details, and transaction details
  • Disconnect any bank feeds 

NOTE:

You’ll need to reconnect the bank feeds after you reset your data. If you have set up bank rules, export them first and then import them again after resetting your data.

Reset your data

  1. Go to Settings, Business settings, and then Data Management.
  2. Click Reset my Data.
  3. Enter the email address you use to sign in to your Sage service. Click Reset Data.

Restore your data

You can restore your data if you reset it in error or need to check information before resetting again. Restoring data returns you to the point immediately before you choose the Reset Data option.

  1. Go to Settings, then Business settings, then Data Management.
  2. Select Restore my Data.
  3. Enter the email address you use to sign in, then select Restore Data.

NOTE:

You can’t restore data from another Sage service, such as Sage 50.

You can’t restore data if you changed your subscription or plan. For example, you can’t restore data created in Accounting into Accounting Start.

Although you can’t restore from a previous service, you can still reset your new service and start again.

Steps to duplicate
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