How to delete customer receipts
Description
Cause
Resolution

NOTE:

You can’t delete a receipt included on a tax return. Create a reverse transaction to clear the value from the bank account, customer account, and return.

Delete the receipt

  1. From the Banking menu, click the bank account of the paid receipt.
  2. Select the checkbox next to the required receipt.
  3. Click Delete.
  4. Click Yes.

Reconciled receipts

  • A reconciled receipt is a payment included on a bank reconciliation
  • On bank activity, reconciled receipts show a tick in the reconciled column
  • When you delete a reconciled receipt, the reconciliation shows Removed from reconciliation in Corrected Transaction
  • The Starting Balance of your next reconciliation updates
  • Starting Balance equals the total of all reconciled transactions up to the statement date
  • Starting Balance excludes deleted transactions

▼What happens after deletion?

  1. The audit trail shows the transaction with a strikethrough.
  2. Any invoices previously allocated to the receipt show as unpaid.
  3. The system updates the customer account balance.
  4. The system updates the bank account balance.

 

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