| How to edit recurring sales invoices |
Description | Edit your recurring invoice to: Any subsequent invoices only apply changes made to a recurring invoice. |
Resolution | - Go to Sales.
- Select Sales invoices.
- Select the Recurring Invoices tab.
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Select the invoice to edit Change the invoice details - Add or remove products or services.
- Change product details such as prices or descriptions.
- Update invoice details such as delivery address, due days, or terms and conditions.
- Change the customer if you haven’t generated any invoices. If you’ve created an invoice, cancel the recurring invoice and set it up again.
- If product or service details have changed and you don't know the new details, delete and reselect the product or service line to update.
Change the frequency - Change the day an invoice is created by updating the schedule. The next invoice date to avoid creating two invoices for the same period.
- Changes to the frequency apply only to future dates.
- Change the frequency from Thursday to Wednesday
- If today is Thursday, the system creates the next invoice on Wednesday
- If you change the frequency so that the next invoice is due today, the system creates an invoice immediately.
- You can't change the starting date once you create invoices.
Cancel or delete a recurring invoice - Cancel a recurring invoice before it's completed, for example, if a customer cancels their order.
- Pause the recurring invoice if you need to set it up again.
- Change the ending date to stop the system from creating more invoices. The recurring invoice shows as Completed on the Recurring Invoices list, allowing you to copy it to a new one if required.
- Delete the recurring invoice to prevent the system from creating any more invoices and remove it from the Recurring Invoices list.
Change the email message - Open the recurring invoice.
- Select Edit message and make the required changes.
Change the email address - If sending invoices automatically and you want to send the invoice to a different email address, amend the contact record.
- Send invoices to the main email address on the contact.
- To change this email address:
- From Contacts, select Customers
- Select the contact from the list
- From the Contacts and Addresses tab, edit the Main Contact details and update the email address
Why are my invoices not emailed automatically? - Set the recurring invoice to Create and email automatically
- Check that the Main Contact on the customer record has an email address
- Add an email address to the Main Contact and subsequent invoices will be emailed
- Send invoices manually from the invoice list if you have already created and not sent them
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