Connect Accounting to Stripe to receive or apply card payments. Refund payments via the Stripe dashboard, but initiate the process directly from the invoice in Accounting.

 NOTE: You can only apply refunds to the original card used to make the payment. 

1. Go to Sales and click Sales Invoices.
2. Locate and open the invoice for which you want to refund a payment.
3. Under Amount Paid on the right-hand side, click the payment hyperlink.
4. Click Edit in the Refund column for the payment you want to refund.
5. Click Refund in Stripe.
6. Enter your Stripe account credentials and click Sign in to your account. You're redirected to the payment in the Stripe dashboard.
7. Click Refund.
8. By default, the full amount displays in the Refund field, but you can enter a different amount as needed.
9. Select a Reason and enter a description as needed.
10. Click Refund and close the Stripe dashboard to return to Accounting.
11. Go to Banking and click the Stripe bank account.
12. Accounting marks the original payment as either Refunded or Partially Refunded and creates a new refund transaction.