Missing transactions

• Check that you've entered the correct Statement Date
• Go to Activity in your bank account. Enter a From and To date that covers the date of the transaction, and Search. If the transaction appears with a tick in the Reconciled column, it has already been reconciled
• The transaction may have been entered with an incorrect date. Try entering a From date in the past To a date in the future (for example, 01/01/2000 to 31/12/2024). If you find the transaction, change the date, and Save
• Check the activity of your other bank accounts to make sure the transaction has not been entered against a different account. If it has, delete and re-enter it using the correct account
• If the transaction is not showing against any of your other accounts, it may not have been entered. You should enter all your transactions up to your statement end date before reconciling your bank account

The difference is not zero

• Check the Statement End Balance. If it’s not correct, enter the correct amount, select Apply, and verify that the difference is now zero
• Ensure the correct transactions have been reconciled and none have been missed
• If you have reconciled a transaction in error, clear the Reconciled check box
• Check the value of your reconciled transactions. If a transaction has been entered with the incorrect value, clear the reconciled check box. Save the reconciliation that you've done so far by clicking Save for Later on the Finish menu and return to the account Activity. Select the relevant transaction and change the value
• If this is your first reconciliation, ensure that your bank's opening balance is correct. You can check this by going to Settings, Opening balances, Bank. Select the correct bank account and if the opening balance is incorrect, update it in the debit/credit field and Save. Go back to the Reconciliation screen and verify that the difference is now zero