Password for payroll update doesn't work
Description
Cause
Resolution
  • Payroll update is available only for the subscribers of the Payroll update plan
  • Use the password that matches the payroll update you installed
  • Verify that you downloaded the correct payroll update before entering the password
  • We email the payroll password at the end of June and December. Check your junk mail folder if you didn't receive the password email
  • If you have the payroll update plan and need the password, chat with us for assistance

CAUTION:

We'll provide the final payroll update in December 2026 for T4/ T4 Summary and T5018 reporting only. This update doesn't include the payroll tax calculation for 2027.

[BCB:162:Chat BusinessVision CA:ECB]
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