Solution Properties
Solution ID:
224924550062922
Last Modified Date:
Thu Apr 25 00:08:40 UTC 2024
Taxonomy Path:
Category//Data//Convert data
Author:
[email protected]
The sample company doesn't open
Description
Cause
  • Windows security profile or settings are corrupt
  • Outdated Windows OS
Resolution

CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.

 

Preliminary notes:

Troubleshooting options with an IT professional:

  1. Ensure Windows is updated to the latest version.
  2. Completely uninstall and reinstall Sage 50. 
  3. If Sage 50 was recently working before a recent Windows update, restore the system to the last Windows restore point.
  4. Create a new Windows profile.
  5. Open Sage 50 on another administrator profile
  6. Reset Windows if the issue still exists after creating a new Windows profile.
  7. Turn off VPNs.
  8. Various firewall / antivirus suites could also block Sage 50 from running. See Which processes and ports do I need to allow through my anti-virus / firewall to ensure that Sage 50 Canadian Edition will operate correctly?
    • Ensure there are no expired antivirus installed - re-subscribe or remove from the system
  9. Remove malware/spyware/adware - see Method 1 in Program doesn't open when opening a file or using the program icon

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Steps to duplicate
Related Solutions

Updating old versions of Windows: