Sage 50 is not installed:

1. Go to https://account.sso.sage.com and click Forgot Password.
2. Follow the wizard to reset your password.

Sage 50 is installed:

1. While in the latest version of Sage 50, on the Welcome startup window, go to Connect to a Shared Company.
2. Go to File, Connect to a Shared Company.
3. Enter your Sage account email address and click Forgot Password.
   1. If you don't see Forgot password, click Log in as a different user
4. Check your email for the password reset link.
   1. Make sure to check junk/spam mailboxes
   2. If you don't receive the email contact support
   3. If you close or leave, the page you have to start the process over
5. Enter and confirm a new password.
6. Log in with your new password in Connect to a Shared Company.

How do I open the sample company?